Pharma AI Agents: Industry Launches New Ready24 and Conversa Services

For pharmacies, the new Ready24 service is available: an AI agent that responds autonomously and automatically 24/7 to customers on WhatsApp. The information it can provide concerns hours, shifts, product availability, services, promotions, advice, medication reminders for those following a therapy with recurring purchases. Ready24 connects to the pharmacy management system and the Farmadati database to be able to respond to every request in real time. The channel is accessed via a number, thus activating a written or voice chat, in multiple languages.

Luigina Di Giampietro, CEO of Industry, says: “ Ready24 offers customers convenience, speed of response, constantly updated information and the creation of a personalized relationship. For pharmacies, the service allows them to significantly increase efficiency by saving time in managing requests, which they respond to at any time. Furthermore, after starting the conversation, the pharmacy has a communication channel available to send notices and promotional messages” .

Ready24 is configured and customized by Industry for each pharmacy, it is activated in a few days without the need for a website. After activation, it is updated and monitored to continuously improve its effectiveness according to the needs of the pharmacy.

The service dedicated to online stores, pharmacies and branded companies that have an e-commerce is Conversa . A digital communication system that, through an AI agent, converses in real time with store visitors: it answers questions about products, orders and delivery times, returns, promotions. But it doesn't just answer: it listens, collects needs, stores interests and contacts to learn and personalize future responses. All this information is then used to send subsequent targeted email messages, tailored to groups of users with the same characteristics and needs. Conversa is connected to the store databases and works in real time 24/7.

Di Giampietro adds: “ With Conversa, customer care evolves into a proactive and personalized relationship. It is a sophisticated system, but simple to use for pharmacies and companies in the sector that have an online store. It has the great ability to offer customers a customized interaction, with immediacy and flexibility, recreating the traditional relationship of trust with the pharmacist in the store but with the advantages of technology”.

For more information: https://industrysite.it/contacts/