Lagos launches citizen service channel via WhatsApp

From May 21st, Lagos City Council will provide a new communication channel with citizens, through the WhatsApp application, integrated into the Citizen and Business Office (GCE) customer service.

This new method aims to strengthen proximity and agility in contact with citizens, allowing simple queries to be clarified, appointments to be scheduled and access to general information about municipal services, in a more convenient and efficient way.

Service will be available on weekdays, from 9:00 am to 5:00 pm, on +351 969 293 218. Messages will be answered exclusively by designated operators, ensuring organized, secure service in compliance with the General Data Protection Regulation (GDPR).

Whenever questions posed via WhatsApp to the municipality of Lagos require technical analysis or involve personal and procedural data, citizens will be directed to the most appropriate channels, such as telephone, in-person or email support.

Additionally, citizens will be able to join the new WhatsApp community by following a link, available here .

This group is for informational purposes only and is used to share communications and relevant information, without the need for direct interaction.

This initiative is part of the strategy of modernization and continuous improvement of Lagos municipal services, promoting closer, more digital and efficient administration, at the service of all citizens.