Don’t Let AI Reinforce Organizational Silos

In boardrooms and team meetings around the world, the promise of artificial intelligence (AI) looms large. Leaders are told that AI will streamline operations, enhance decision-making and supercharge productivity. But while many organizations are seeing gains from AI, another less visible trend is unfolding—AI is reinforcing functional silos, a problem with which companies have struggled for decades. This can cause performance to go into reverse as departments retreat into their own AI-powered worlds. While each function improves its individual operations, the organization becomes less able to deliver on its corporate strategy.