More than 60,000 people could lose access to healthcare in Bogotá: this is what can prevent it.

The Capital Health Promotion Company (EPS) activated a pre-scheduling strategy for the Sisbén survey , in coordination with the District Planning Secretariat and the District Health Secretariat.

The goal of this campaign is to prevent the suspension of memberships of more than 60,000 citizens who have not completed this mandatory procedure.

The measure seeks to facilitate access to the system for those at risk of losing their health coverage , allowing Capital Salud to pre-schedule directly on the Sisbén platform, thanks to a special user enabled for this purpose.

The Capital Salud customer service team is responsible for contacting members who have not yet completed the survey, collecting their basic information, and registering it in the Sisbén system.

If the information is correct, the system validates the pre-scheduling and generates an appointment for the survey. The citizen is then notified to complete the procedure.

Additionally, users can visit the User Service Points (PAU), contact the call center (601 7427257) or write to the affiliation WhatsApp (318 586 5418) to manage their case.

This strategy not only seeks to maintain the enrollment of thousands of people, but also to strengthen timely and equitable access to health services in Bogotá.

Capital Salud has participated in various regional activities and service fairs to expand coverage and facilitate compliance with this requirement.

The measure is part of a broader approach by the EPS to adapt to the needs of its members and improve efficiency in the management of the district's health system.

*This content was rewritten with the assistance of artificial intelligence, based on information from the Bogotá City Hall, and reviewed by a journalist and an editor.