Here are the worst cell phone brands for breakdowns: Which smartphones are the most reliable?
Choosing a smartphone is no easy task. You have to consider your budget, the device's performance, its new features compared to the previous generation... But also its durability! Many consumers forget this essential factor when making a purchase, but a smartphone - no matter how perfect it may be - is useless if it ends up lagging or even breaking down at the slightest effort.
That's why members of the Which? website, which studies several tech devices each month, have been looking at a crucial question: which are the good and bad performers when it comes to smartphone breakdowns? Which brands should be recommended? Which manufacturers should be avoided?
To answer this question, experts from the Which? website analyzed a collection of more than 15,600 smartphones from 14 well-known brands. These included brands such as Apple, Samsung, Nokia, and Huawei. Also included in this giant test were some lesser-known brands such as Doro, which specializes in smartphones for the elderly, as well as Alcatel Mobile and Nokia. The website specifies that these results come from surveys conducted among members and visitors to the site based on their experiences.
The results of the study are quite surprising and point the finger at two brands in particular: Sony and Huawei, which appear to be the least reliable over time, displaying the most problems (29% and 31% breakdowns respectively) after six years of use.
Conversely, the best performers seem to be OnePlus, Realme, and Google, for whom only 11% of breakdowns were reported over the same period. The most frequently observed breakdown is, unsurprisingly, a problem with the phone's battery. These components cannot last forever and tend to wear out after a few years of use.
In the study, the battery was responsible for 29% of reported failures, which ranged from charging issues to a drastic drop in battery life. Other issues noted included slowdowns, system crashes, and issues with device updates.
Which? experts emphasize one point in particular: the failure rate is virtually zero in the first three years of each device's life. But a problem quickly emerged: the lack of security updates can quickly trigger failures more quickly than expected. It's therefore essential to keep your smartphone up to date, especially since most manufacturers now offer at least five years of support for their devices.
L'Internaute
